Frequently Asked Questions
Standard shipping: 3 - 5 working days* from order confirmation.
Express shipping: 1 - 2 working days* from order confirmation.
For deliveries sent by Ninja Pack, a tracking no. will be sent to you.
For bulky orders, your order will be delivered by our delivery partners.
*Working days exclude Saturdays, Sundays and Public Holidays.
Spend a minimum of $50 for free standard shipping, otherwise the following rates apply:
- Standard shipping (3-5 working days): $5
- Express shipping (1-2 working days): $15
We offer door-to-door delivery at $15 per location for orders that include bottled drinks to ensure that our customers receive them fresh.
You may opt for self-collection at any of the following locations:
- Foreword HQ
- Temasek Shophouse
- First Story Cafe
- Yong Siew Toh Conservatory of Music
From 3rd April 2023 onwards, we dispatch self-collection orders from our HQ to the cafes every Thurs.
Please place your order by Tuesday, 11.59pm for self-collection Thurs onwards for the same week. Orders made from Thurs onwards will be ready for pick up on the following Thurs.
For urgent orders, please choose self-collection from the Foreword HQ.
Yes we do! Contact us here and we will get back to you shortly.
We currently only ship to Singapore.
If you receive a damaged/wrong product, please contact us directly.
Our website uses Stripe for all online payments.
Each handcrafted bottled drink is made fresh on the day of delivery.
Unopened, each milk-based drink can last for 3 days in the fridge and black coffee can last for up to 5 days from the date of delivery.
Once opened, we encourage you to finish the bottle within the day.
We offer door-to-door delivery at $15 per location for orders that include bottled drinks to ensure that our customers receive them fresh.
All our coffees are from Asia. To see what’s available, visit here.
Do check the roast date stated on the product page before you make your order! We may put limited coffees with older roast dates on sale sometimes.
We recommend picking up The Tasting Box to see which types of coffees you like! Simply state your brew method and we can grind accordingly for you.
Tasting notes are flavours we tend to taste in a particular coffee. They are not ingredients added to the coffee; you can consider them as aromas that are natural attributes of each coffee.
Fret not, simply choose the grind profile you’d like based on your brewing method at home.
We’ll grind them according to your selection on the product page. Examples include whole beans, cold brew grind, filter grind and french grind.
For drip bags, pre-ground coffee packed into individual bags. The bag is hung over a cup, acting as a filter as hot water is slowly dispensed to the coffee.
As we wanted to make coffee even more accessible, we created coffee brew bags. In this case, pre-ground coffee is packed into sachets which are steeped in hot water just like tea! They may also be used for cold brews.
Enjoy a 10% off on your handcrafted drink purchase from us when you BYOC! This is our way of thanking customers for using less single-use products and to reuse as much as possible.
At our cafes, we use lid-free Biopak cups to serve coffees for takeaways.
All of our single-use cups and utensils are made from renewable resources (e.g. PLA and PHA) and FSC-certified paper.
Our straws are made of sugarcane pulp. Read more about it here.
As part of our reduced packaging initiative, you can request for reduced packaging by indicating “I don’t need the box” from selected products. This includes all gift bundles which usually call for more packaging than required at times.
This option is available on the selected product listings before you add the product into your cart.
Starting from January 2021, Foreword is pledging 5% of our sales revenue derived from our coffee brew bags (i.e. Java Malabar, Java Wanayasa, Pong's Washed, Laos NaOr, and Yunnan Aqi Badu) to community development projects in coffee growing regions in Asia.
We choose to commit 5% of our revenue as it is more transparent than using profits. Profit is the amount left after deducting costs from revenue, and cost is variable and can be tricky to measure (e.g. manpower costs into producing a coffee brew bag is difficult to quantify).
This 5% for Community initiative is aligned with our steps towards creating a more sustainable coffee value chain from farmers to consumers. Coffee growers play an important role at the start of the value chain, yet they receive only a small part of the economic pie. A more sustainable model must be conceived to support the coffee growers.
There are research and reports on coffee price crisis (https://sca.coffee/pricecrisis) affecting the coffee industry. Coffee is a commodity product and prices are subjected to demand and supply forces in the market. By producing specialty coffee, the industry hopes to break out of the market forces and to focus on bringing value through increased coffee quality. However, that is still not sufficient enough. This map (https://carto.com/blog/enveritas-coffee-poverty-visualization/) shows how some 44% of smallholder coffee farmers are living under the poverty line.
Our approach towards a more equitable value chain? Redirecting revenue to the coffee growers.
This idea of a Circular Value Chain is not new and other large companies have grand plans of implementation (https://www.forbes.com/sites/amazonwebservices/2019/08/28/accenture-and-amazon-managed-blockchain-connecting-small-scale-producers-into-the-value-chain/). Here in Foreword, we take our small steps to be part of this movement through the sales of our coffee brew bags.
We work with our coffee partners in Asia for any community development projects they have that benefit the coffee growers there. These are our trusted partners or established coffee organisations with proven track record of working with the locals.
As part of responsible use of the funds disbursed to our coffee partners, we require them to give us regular updates on their community projects and a report on how the funds are being used. Foreword will then publicize the impact on our website and social media channels to inform our customers and followers. Impact indicators would be both quantitative and qualitative.
We hope for consumers to be more aware about coffee sustainability throughout the value chain. Consumers have the power to make a difference through our purchase decisions.
2021 is the first year of this initiative and we hope to roll out to more products to channel more funds for capacity building throughout the coffee value chain in the long-run.
Standard shipping: 3 - 5 working days* from order confirmation.
Express shipping: 1 - 2 working days* from order confirmation.
For deliveries sent by Ninja Pack, a tracking no. will be sent to you.
For bulky orders, your order will be delivered by our delivery partners.
*Working days exclude Saturdays, Sundays and public holidays.
Spend a minimum of $50 for free standard shipping, otherwise the following rates apply:
- Standard shipping (3-5 working days): $5
- Express shipping (1-2 working days): $15
We offer door-to-door delivery at $15 per location for orders that include bottled drinks to ensure that our customers receive them fresh.
Yes we do! Contact us here and we will get back to you shortly.
We currently only ship to Singapore.
If you receive a damaged/wrong product, please contact us directly.
Our website uses Stripe for all online payments.
Each handcrafted bottled drink is made fresh on the day of delivery.
Unopened, each milk-based drink can last for 3 days in the fridge and black coffee can last for up to 5 days from the date of delivery.
Once opened, we encourage you to finish the bottle within the day.
We offer door-to-door delivery at $15 per location for orders that include bottled drinks to ensure that our customers receive them fresh.
All our coffees are from Asia. To see what’s available, visit here.
Do check the roast date stated on the product page before you make your order! We may put limited coffees with older roast dates on sale sometimes.
We recommend picking up The Tasting Box to see which types of coffees you like! Simply state your brew method and we can grind accordingly for you.
Tasting notes are flavours we tend to taste in a particular coffee. They are not ingredients added to the coffee; you can consider them as aromas that are natural attributes of each coffee.
Fret not, simply choose the grind profile you’d like based on your brewing method at home.
We’ll grind them according to your selection on the product page. Examples include whole beans, cold brew grind, filter grind and french grind.
For drip bags, pre-ground coffee packed into individual bags. The bag is hung over a cup, acting as a filter as hot water is slowly dispensed to the coffee.
As we wanted to make coffee even more accessible, we created coffee brew bags. In this case, pre-ground coffee is packed into sachets which are steeped in hot water just like tea! They may also be used for cold brews.
Enjoy a 10% off on your handcrafted drink purchase from us when you BYOC! This is our way of thanking customers for using less single-use products and to reuse as much as possible.
At our cafes, we use lid-free Biopak cups to serve coffees for takeaways.
All of our single-use cups and utensils are made from renewable resources (e.g. PLA and PHA) and FSC-certified paper.
Our straws are made of sugarcane pulp. Read more about it here.
As part of our reduced packaging initiative, you can request for reduced packaging by indicating “I don’t need the box” from selected products. This includes all gift bundles which usually call for more packaging than required at times.
This option is available on the selected product listings before you add the product into your cart.
Starting from January 2021, Foreword is pledging 5% of our sales revenue derived from our coffee brew bags (i.e. Java Malabar, Java Wanayasa, Pong's Washed, Laos NaOr, and Yunnan Aqi Badu) to community development projects in coffee growing regions in Asia.
We choose to commit 5% of our revenue as it is more transparent than using profits. Profit is the amount left after deducting costs from revenue, and cost is variable and can be tricky to measure (e.g. manpower costs into producing a coffee brew bag is difficult to quantify).
This 5% for Community initiative is aligned with our steps towards creating a more sustainable coffee value chain from farmers to consumers. Coffee growers play an important role at the start of the value chain, yet they receive only a small part of the economic pie. A more sustainable model must be conceived to support the coffee growers.
There are research and reports on coffee price crisis (
Our approach towards a more equitable value chain? Redirecting revenue to the coffee growers.
This idea of a Circular Value Chain is not new and other large companies have grand plans of implementation (https://www.forbes.com/sites/amazonwebservices/2019/08/28/accenture-and-amazon-managed-blockchain-connecting-small-scale-producers-into-the-value-chain/). Here in Foreword, we take our small steps to be part of this movement through the sales of our coffee brew bags.
We work with our coffee partners in Asia for any community development projects they have that benefit the coffee growers there. These are our trusted partners or established coffee organisations with proven track record of working with the locals.
As part of responsible use of the funds disbursed to our coffee partners, we require them to give us regular updates on their community projects and a report on how the funds are being used. Foreword will then publicize the impact on our website and social media channels to inform our customers and followers. Impact indicators would be both quantitative and qualitative.
We hope for consumers to be more aware about coffee sustainability throughout the value chain. Consumers have the power to make a difference through our purchase decisions.
2021 is the first year of this initiative and we hope to roll out to more products to channel more funds for capacity building throughout the coffee value chain in the long-run.
Subscribe to our newsletter
Stay up to date with latest products & promotions.